Toshiba Satellite A505-S6025 Windows 7 Professional 64-Bit
Customer has brought this computer in and it is giving me a Windows box saying that the OS must be validated and indicates that the the OS isn't genuine. However, research shows that this model came out of the factory with this version of Windows. The problem is that the sticker (COA) on the bottom has been worn out and unreadable. So, there is no key available. A Belarc scan of the system shows software license# 00371-OEM-899261-00137 (if this helps).
What would be the best course of action here: Run a system factory restore? She has no disks nor any product key. Any ideas as to what may have happened other than someone reinstalling from another unauthorized disk? I need to advise her what our next course of action should be. Legal, of course.
Thanks
Customer has brought this computer in and it is giving me a Windows box saying that the OS must be validated and indicates that the the OS isn't genuine. However, research shows that this model came out of the factory with this version of Windows. The problem is that the sticker (COA) on the bottom has been worn out and unreadable. So, there is no key available. A Belarc scan of the system shows software license# 00371-OEM-899261-00137 (if this helps).
What would be the best course of action here: Run a system factory restore? She has no disks nor any product key. Any ideas as to what may have happened other than someone reinstalling from another unauthorized disk? I need to advise her what our next course of action should be. Legal, of course.
Thanks