I have a HP laptop DV7T-6100 with Windows 7 64 bits and every time I start up my laptop, there is a blue screen with the AMPPAL.SYS error.
I used Windbg and here is the result:
*************************************************************************** ****
* *
* Bugcheck Analysis *
* *
*************************************************************************** ****
SYSTEM_THREAD_EXCEPTION_NOT_HANDLED (7e)
This is a very common bugcheck. Usually the exception address pinpoints
the driver/function that caused the problem. Always note this address
as well as the link date of the driver/image that contains this address.
Arguments:
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff880064d8443, The address that the exception occurred at
Arg3: fffff88003954008, Exception Record Address
Arg4: fffff88003953860, Context Record Address
Debugging Details:
------------------
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
FAULTING_IP:
AMPPAL+18443
fffff880`064d8443 f0830001 lock add dword ptr [rax],1
EXCEPTION_RECORD: fffff88003954008 -- (.exr 0xfffff88003954008)
ExceptionAddress: fffff880064d8443 (AMPPAL+0x0000000000018443)
ExceptionCode: c0000005 (Access violation)
ExceptionFlags: 00000000
NumberParameters: 2
Parameter[0]: 0000000000000001
Parameter[1]: 0000000000000028
Attempt to write to address 0000000000000028
CONTEXT: fffff88003953860 -- (.cxr 0xfffff88003953860)
rax=0000000000000028 rbx=00000000c00000bb rcx=0000000000000000
rdx=fffff88003954950 rsi=fffff88003954530 rdi=fffffa800ba5e010
rip=fffff880064d8443 rsp=fffff88003954248 rbp=000000000000000a
r8=fffffa800aeb5400 r9=0000000000000000 r10=fffff88001866ec0
r11=0000000000000000 r12=fffffa800ad09cf0 r13=fffffa800be961a0
r14=fffffa800ac16620 r15=fffff88001863110
iopl=0 nv up ei pl nz na po nc
cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00010206
AMPPAL+0x18443:
fffff880`064d8443 f0830001 lock add dword ptr [rax],1 ds:002b:00000000`00000028=????????
Resetting default scope
PROCESS_NAME: System
CURRENT_IRQL: 0
ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
EXCEPTION_PARAMETER1: 0000000000000001
EXCEPTION_PARAMETER2: 0000000000000028
WRITE_ADDRESS: 0000000000000028
FOLLOWUP_IP:
AMPPAL+18443
fffff880`064d8443 f0830001 lock add dword ptr [rax],1
BUGCHECK_STR: 0x7E
DEFAULT_BUCKET_ID: NULL_CLASS_PTR_DEREFERENCE
LAST_CONTROL_TRANSFER: from fffff880064d2488 to fffff880064d8443
STACK_TEXT:
fffff880`03954248 fffff880`064d2488 : 00000000`00000000 fffff880`03954950 fffffa80`0aeb5518 fffff880`064ce300 : AMPPAL+0x18443
fffff880`03954250 fffff880`064d2034 : fffffa80`0744daa0 fffff880`039543d0 fffffa80`0aeb5518 fffffa80`0aeb54d0 : AMPPAL+0x12488
fffff880`03954280 fffff880`064eb2bc : fffffa80`0744dac8 fffff880`039543d0 fffff880`039542f0 fffffa80`00000005 : AMPPAL+0x12034
fffff880`039542c0 fffff880`064eb62f : fffffa80`0aeb5500 fffff880`039543d0 fffff880`03954338 fffff880`064c18a9 : AMPPAL+0x2b2bc
fffff880`03954310 fffff880`064d93ba : fffffa80`0744d458 fffff880`039543d0 fffff880`03954398 0000000b`00000000 : AMPPAL+0x2b62f
fffff880`03954360 fffff880`0189eb2f : fffffa80`0ac16620 fffff880`03954530 fffff880`03954530 fffff880`01886580 : AMPPAL+0x193ba
fffff880`03954450 fffff880`0189f2cf : fffffa80`0ba5e010 00000000`0000000a 00000000`00000000 fffff880`01863101 : ndis!ndisPnPNotifyBinding+0xbf
fffff880`039544e0 fffff880`01885792 : fffffa80`00000000 00000000`00000000 fffffa80`0ba12800 00000000`00000000 : ndis!ndisPnPNotifyAllTransports+0x18f
fffff880`03954650 fffff880`01885760 : fffffa80`0ba6a010 fffffa80`0be961a0 fffffa80`0ba12830 fffff880`039547b0 : ndis!NdisFNetPnPEvent+0xd2
fffff880`03954690 fffff880`01885760 : fffffa80`0ba12830 fffffa80`0be961a0 fffffa80`0ba52200 fffff880`039547b0 : ndis!NdisFNetPnPEvent+0xa0
fffff880`039546d0 fffff880`01885760 : fffffa80`0ba52200 fffffa80`0be961a0 fffffa80`0ba0e840 fffff880`039547b0 : ndis!NdisFNetPnPEvent+0xa0
fffff880`03954710 fffff880`04b1f06b : fffff880`039547b0 fffff880`03954950 fffff880`04b26110 fffffa80`0c5ce310 : ndis!NdisFNetPnPEvent+0xa0
fffff880`03954750 fffff880`018520a8 : fffffa80`0ba0e840 fffffa80`0be961a0 fffffa80`0be961a0 fffff880`01886580 : vwififlt!FilterNetPnPEvent+0x53
fffff880`03954780 fffff880`01854d53 : fffffa80`0be961a0 00000000`00000000 00000000`00000000 00000000`00000000 : ndis!ndisDevicePnPEventNotifyFiltersAndAllTransports+0x128
fffff880`03954880 fffff880`01886614 : 00000000`0000000a fffff880`039549b0 fffffa80`0be961a0 00000000`00010286 : ndis!ndisPnPPortActivation+0x813
fffff880`039548f0 fffff880`028e8672 : 00000000`00000001 fffffa80`0c156cf0 00000000`000000a8 fffffa80`0bfe9000 : ndis!NdisMNetPnPEvent+0x94
fffff880`03954930 fffff880`028e8354 : 00000000`00000001 00000000`00000000 00000000`00000000 fffff800`03677280 : rtl8187+0xe672
fffff880`03954a70 fffff880`028e821b : fffffa80`0c156cf0 fffff800`03677280 fffffa80`0738eb50 fffffa80`0c4ecf70 : rtl8187+0xe354
fffff880`03954ae0 fffff880`028e6575 : fffffa80`0c88b100 00000000`00000000 00000000`00000000 00000000`00000000 : rtl8187+0xe21b
fffff880`03954b10 fffff800`037c81d3 : fffffa80`0be96050 fffffa80`0738eb50 fffffa80`073957d0 fffffa80`0738eb50 : rtl8187+0xc575
fffff880`03954b40 fffff800`034db261 : fffffa80`07395700 fffff800`03677201 fffff800`036d8900 fffffa80`0ba581c0 : nt!IopProcessWorkItem+0x23
fffff880`03954b70 fffff800`0376e2ea : 00000000`00000000 fffffa80`0738eb50 00000000`00000080 fffffa80`0730d040 : nt!ExpWorkerThread+0x111
fffff880`03954c00 fffff800`034c28e6 : fffff880`03789180 fffffa80`0738eb50 fffff880`037940c0 00000000`00000000 : nt!PspSystemThreadStartup+0x5a
fffff880`03954c40 00000000`00000000 : fffff880`03955000 fffff880`0394f000 fffff880`039548a0 00000000`00000000 : nt!KiStartSystemThread+0x16
SYMBOL_STACK_INDEX: 0
SYMBOL_NAME: AMPPAL+18443
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: AMPPAL
IMAGE_NAME: AMPPAL.sys
DEBUG_FLR_IMAGE_TIMESTAMP: 4e3ff366
STACK_COMMAND: .cxr 0xfffff88003953860 ; kb
FAILURE_BUCKET_ID: X64_0x7E_AMPPAL+18443
BUCKET_ID: X64_0x7E_AMPPAL+18443
Followup: MachineOwner
I used Windbg and here is the result:
*************************************************************************** ****
* *
* Bugcheck Analysis *
* *
*************************************************************************** ****
SYSTEM_THREAD_EXCEPTION_NOT_HANDLED (7e)
This is a very common bugcheck. Usually the exception address pinpoints
the driver/function that caused the problem. Always note this address
as well as the link date of the driver/image that contains this address.
Arguments:
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff880064d8443, The address that the exception occurred at
Arg3: fffff88003954008, Exception Record Address
Arg4: fffff88003953860, Context Record Address
Debugging Details:
------------------
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
FAULTING_IP:
AMPPAL+18443
fffff880`064d8443 f0830001 lock add dword ptr [rax],1
EXCEPTION_RECORD: fffff88003954008 -- (.exr 0xfffff88003954008)
ExceptionAddress: fffff880064d8443 (AMPPAL+0x0000000000018443)
ExceptionCode: c0000005 (Access violation)
ExceptionFlags: 00000000
NumberParameters: 2
Parameter[0]: 0000000000000001
Parameter[1]: 0000000000000028
Attempt to write to address 0000000000000028
CONTEXT: fffff88003953860 -- (.cxr 0xfffff88003953860)
rax=0000000000000028 rbx=00000000c00000bb rcx=0000000000000000
rdx=fffff88003954950 rsi=fffff88003954530 rdi=fffffa800ba5e010
rip=fffff880064d8443 rsp=fffff88003954248 rbp=000000000000000a
r8=fffffa800aeb5400 r9=0000000000000000 r10=fffff88001866ec0
r11=0000000000000000 r12=fffffa800ad09cf0 r13=fffffa800be961a0
r14=fffffa800ac16620 r15=fffff88001863110
iopl=0 nv up ei pl nz na po nc
cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00010206
AMPPAL+0x18443:
fffff880`064d8443 f0830001 lock add dword ptr [rax],1 ds:002b:00000000`00000028=????????
Resetting default scope
PROCESS_NAME: System
CURRENT_IRQL: 0
ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
EXCEPTION_PARAMETER1: 0000000000000001
EXCEPTION_PARAMETER2: 0000000000000028
WRITE_ADDRESS: 0000000000000028
FOLLOWUP_IP:
AMPPAL+18443
fffff880`064d8443 f0830001 lock add dword ptr [rax],1
BUGCHECK_STR: 0x7E
DEFAULT_BUCKET_ID: NULL_CLASS_PTR_DEREFERENCE
LAST_CONTROL_TRANSFER: from fffff880064d2488 to fffff880064d8443
STACK_TEXT:
fffff880`03954248 fffff880`064d2488 : 00000000`00000000 fffff880`03954950 fffffa80`0aeb5518 fffff880`064ce300 : AMPPAL+0x18443
fffff880`03954250 fffff880`064d2034 : fffffa80`0744daa0 fffff880`039543d0 fffffa80`0aeb5518 fffffa80`0aeb54d0 : AMPPAL+0x12488
fffff880`03954280 fffff880`064eb2bc : fffffa80`0744dac8 fffff880`039543d0 fffff880`039542f0 fffffa80`00000005 : AMPPAL+0x12034
fffff880`039542c0 fffff880`064eb62f : fffffa80`0aeb5500 fffff880`039543d0 fffff880`03954338 fffff880`064c18a9 : AMPPAL+0x2b2bc
fffff880`03954310 fffff880`064d93ba : fffffa80`0744d458 fffff880`039543d0 fffff880`03954398 0000000b`00000000 : AMPPAL+0x2b62f
fffff880`03954360 fffff880`0189eb2f : fffffa80`0ac16620 fffff880`03954530 fffff880`03954530 fffff880`01886580 : AMPPAL+0x193ba
fffff880`03954450 fffff880`0189f2cf : fffffa80`0ba5e010 00000000`0000000a 00000000`00000000 fffff880`01863101 : ndis!ndisPnPNotifyBinding+0xbf
fffff880`039544e0 fffff880`01885792 : fffffa80`00000000 00000000`00000000 fffffa80`0ba12800 00000000`00000000 : ndis!ndisPnPNotifyAllTransports+0x18f
fffff880`03954650 fffff880`01885760 : fffffa80`0ba6a010 fffffa80`0be961a0 fffffa80`0ba12830 fffff880`039547b0 : ndis!NdisFNetPnPEvent+0xd2
fffff880`03954690 fffff880`01885760 : fffffa80`0ba12830 fffffa80`0be961a0 fffffa80`0ba52200 fffff880`039547b0 : ndis!NdisFNetPnPEvent+0xa0
fffff880`039546d0 fffff880`01885760 : fffffa80`0ba52200 fffffa80`0be961a0 fffffa80`0ba0e840 fffff880`039547b0 : ndis!NdisFNetPnPEvent+0xa0
fffff880`03954710 fffff880`04b1f06b : fffff880`039547b0 fffff880`03954950 fffff880`04b26110 fffffa80`0c5ce310 : ndis!NdisFNetPnPEvent+0xa0
fffff880`03954750 fffff880`018520a8 : fffffa80`0ba0e840 fffffa80`0be961a0 fffffa80`0be961a0 fffff880`01886580 : vwififlt!FilterNetPnPEvent+0x53
fffff880`03954780 fffff880`01854d53 : fffffa80`0be961a0 00000000`00000000 00000000`00000000 00000000`00000000 : ndis!ndisDevicePnPEventNotifyFiltersAndAllTransports+0x128
fffff880`03954880 fffff880`01886614 : 00000000`0000000a fffff880`039549b0 fffffa80`0be961a0 00000000`00010286 : ndis!ndisPnPPortActivation+0x813
fffff880`039548f0 fffff880`028e8672 : 00000000`00000001 fffffa80`0c156cf0 00000000`000000a8 fffffa80`0bfe9000 : ndis!NdisMNetPnPEvent+0x94
fffff880`03954930 fffff880`028e8354 : 00000000`00000001 00000000`00000000 00000000`00000000 fffff800`03677280 : rtl8187+0xe672
fffff880`03954a70 fffff880`028e821b : fffffa80`0c156cf0 fffff800`03677280 fffffa80`0738eb50 fffffa80`0c4ecf70 : rtl8187+0xe354
fffff880`03954ae0 fffff880`028e6575 : fffffa80`0c88b100 00000000`00000000 00000000`00000000 00000000`00000000 : rtl8187+0xe21b
fffff880`03954b10 fffff800`037c81d3 : fffffa80`0be96050 fffffa80`0738eb50 fffffa80`073957d0 fffffa80`0738eb50 : rtl8187+0xc575
fffff880`03954b40 fffff800`034db261 : fffffa80`07395700 fffff800`03677201 fffff800`036d8900 fffffa80`0ba581c0 : nt!IopProcessWorkItem+0x23
fffff880`03954b70 fffff800`0376e2ea : 00000000`00000000 fffffa80`0738eb50 00000000`00000080 fffffa80`0730d040 : nt!ExpWorkerThread+0x111
fffff880`03954c00 fffff800`034c28e6 : fffff880`03789180 fffffa80`0738eb50 fffff880`037940c0 00000000`00000000 : nt!PspSystemThreadStartup+0x5a
fffff880`03954c40 00000000`00000000 : fffff880`03955000 fffff880`0394f000 fffff880`039548a0 00000000`00000000 : nt!KiStartSystemThread+0x16
SYMBOL_STACK_INDEX: 0
SYMBOL_NAME: AMPPAL+18443
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: AMPPAL
IMAGE_NAME: AMPPAL.sys
DEBUG_FLR_IMAGE_TIMESTAMP: 4e3ff366
STACK_COMMAND: .cxr 0xfffff88003953860 ; kb
FAILURE_BUCKET_ID: X64_0x7E_AMPPAL+18443
BUCKET_ID: X64_0x7E_AMPPAL+18443
Followup: MachineOwner