Recently my laptop freezes whenever I open Microsoft Office Word 2007. I can open it in Windows Safe Mode. So I suspect that it may be driver-related problem.
I try checking driver error using verifier.exe. Then I got BSOD and this dmp file. I open the file with BlueScreenView and see that the column "Caused by Driver" is filled with ntoskrnl.exe. What is that driver? Is it a driver for hard disk, audio, or display adapter? Thanks in advance.
PS: I have attached the dmp file.
Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 7 Ultimate, 64 bit
Processor: AMD A8-4500M APU with Radeon(tm) HD Graphics, AMD64 Family 21 Model 16 Stepping 1
Processor Count: 4
RAM: 3536 Mb
Graphics Card: AMD Radeon HD 7640G + 7470M Dual Graphics, 512 Mb
Hard Drives: C: Total - 109899 MB, Free - 32732 MB; E: Total - 366936 MB, Free - 90930 MB;
Motherboard: ASUSTeK COMPUTER INC., K45DR
Antivirus: Kaspersky Internet Security, Updated and Enabled
I try checking driver error using verifier.exe. Then I got BSOD and this dmp file. I open the file with BlueScreenView and see that the column "Caused by Driver" is filled with ntoskrnl.exe. What is that driver? Is it a driver for hard disk, audio, or display adapter? Thanks in advance.
PS: I have attached the dmp file.
Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 7 Ultimate, 64 bit
Processor: AMD A8-4500M APU with Radeon(tm) HD Graphics, AMD64 Family 21 Model 16 Stepping 1
Processor Count: 4
RAM: 3536 Mb
Graphics Card: AMD Radeon HD 7640G + 7470M Dual Graphics, 512 Mb
Hard Drives: C: Total - 109899 MB, Free - 32732 MB; E: Total - 366936 MB, Free - 90930 MB;
Motherboard: ASUSTeK COMPUTER INC., K45DR
Antivirus: Kaspersky Internet Security, Updated and Enabled