Not sure if "operating system" is the correct category for this problem--as I am a tech newbie--but here goes:
I was "cleaning up" my computer--to send it in for a hardware repair, and think I deleted some files I shouldn't have, as I am no longer able to print--get error that the printer is "offline.". I tried to restore the deleted files, but got error that certain folders could not be found (I guess the folder the file needs to be restored in?). Did troubleshooting on my printer and it is showing as fine; troubleshooted my computer and got "Microsoft Teredo tunneling adapter" error that states there is a "driver problem," troubleshooting software tired to fix the issue, but said it "failed." Searched the net to reinstall driver for the adapter, but told me to go through the "Driver Manager;" followed instructions, but was not successful.
Below is the info you requested, please let me know if you have additional questions. I appreciate your time, and patience (since I am not that tech savvy). You have been very helpful in the past--so grateful for your site!.
Results of TSG SysInfo
Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
Processor: AMD E-350 Processor, AMD64 Family 20 Model 1 Stepping 0
Processor Count: 2
RAM: 3689 Mb
Graphics Card: AMD Radeon HD 6310 Graphics, 384 Mb
Hard Drives: C: Total - 286925 MB, Free - 228981 MB; D: Total - 14054 MB, Free - 1532 MB; E: Total - 4055 MB, Free - 11 MB;
Motherboard: Hewlett-Packard, 1611
Antivirus: avast! Antivirus, Updated and Enabled
I was "cleaning up" my computer--to send it in for a hardware repair, and think I deleted some files I shouldn't have, as I am no longer able to print--get error that the printer is "offline.". I tried to restore the deleted files, but got error that certain folders could not be found (I guess the folder the file needs to be restored in?). Did troubleshooting on my printer and it is showing as fine; troubleshooted my computer and got "Microsoft Teredo tunneling adapter" error that states there is a "driver problem," troubleshooting software tired to fix the issue, but said it "failed." Searched the net to reinstall driver for the adapter, but told me to go through the "Driver Manager;" followed instructions, but was not successful.
Below is the info you requested, please let me know if you have additional questions. I appreciate your time, and patience (since I am not that tech savvy). You have been very helpful in the past--so grateful for your site!.
Results of TSG SysInfo
Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
Processor: AMD E-350 Processor, AMD64 Family 20 Model 1 Stepping 0
Processor Count: 2
RAM: 3689 Mb
Graphics Card: AMD Radeon HD 6310 Graphics, 384 Mb
Hard Drives: C: Total - 286925 MB, Free - 228981 MB; D: Total - 14054 MB, Free - 1532 MB; E: Total - 4055 MB, Free - 11 MB;
Motherboard: Hewlett-Packard, 1611
Antivirus: avast! Antivirus, Updated and Enabled