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Downloading Navman map updates

Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
Processor: Intel(R) Core(TM) i5-2500 CPU @ 3.30GHz, Intel64 Family 6 Model 42 Stepping 7
Processor Count: 4
RAM: 4013 Mb
Graphics Card: Intel(R) HD Graphics, 1814 Mb
Hard Drives: C: Total - 476837 MB, Free - 393334 MB; I: Total - 476906 MB, Free - 152204 MB;
Motherboard: Gigabyte Technology Co., Ltd., H61M-USB3-B3 REV 2.0
Antivirus: Norton 360, Updated and Enabled


I have a Navman MY350LMT GPS unit. I have been trying to download the latest map updates, but have been unsuccessful. There are no error messages, the unit is recognised by the system, but for some reason Navdesk doesn't communicate with it. Contact with Navman help desk has proved useless other than the suggestion that I try another computer. I am running Norton 360 as system security etc, and have turned that off while trying the download, but to no avail. I have downloaded updates in the past with no problem, and nothing I can think of has changed. Any suggestions for this numbskull from down under?? :(

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