Lost my "Favorites". I can see it if I click on the WHITE star but can't get (pull, drag) it to the left side where it has always been. (And it doesn't stay.) The Gold star has a green arrow through it. When I click on it, it adds "Tech Support..." over and over. (I already had it on my favorites.) There is NO column showing. I want it to be there on the left side when I go on the 'net. Where is it hiding? Windows 7
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