Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
Processor: AMD A6-4400M APU with Radeon(tm) HD Graphics, AMD64 Family 21 Model 16 Stepping 1
Processor Count: 2
RAM: 7648 Mb
Graphics Card: AMD Radeon HD 7670M, -2048 Mb
Hard Drives: C: Total - 932962 MB, Free - 860551 MB; D: Total - 20602 MB, Free - 2230 MB;
Motherboard: Hewlett-Packard, 18A7
Antivirus: Norton 360, Updated and Enabled
I am experiencing multiple progam crashes:-
1. Internet exlorer 9
2. Windows live mail .
3. Re-image Repair
4. Norton 360 antivirus.
All thes programs are dependent on the internet.
The internet conection (ethernet ) was working fine at the time of the program crashes.
All crashes displayed the message " This prgram ( internet explorer etc ) has stopped working - Windows is trying to find a solution and will close the program".
In each case no solution was found.
Each crash was accompanied by a problem report .
Internet Explorer 9
Problem signature:
Problem Event Name: APPCRASH
Application Name: iexplore.exe
Application Version: 9.0.8112.16496
Application Timestamp: 51a55c6d
Fault Module Name: d2d1.dll
Fault Module Version: 6.1.7601.17514
Fault Module Timestamp: 4ce7b7aa
Exception Code: c0000005
Exception Offset: 00043fb4
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 2057
Additional Information 1: 3560
Additional Information 2: 356019aced61ce966ba06155ec315cf2
Additional Information 3: 1320
Additional Information 4: 1320bb4f51c604731ada552187826217
Windoes Live Mail
Problem signature:
Problem Event Name: APPCRASH
Application Name: wlmail.exe
Application Version: 14.0.8117.416
Application Timestamp: 4bc9368e
Fault Module Name: d2d1.dll
Fault Module Version: 6.1.7601.17514
Fault Module Timestamp: 4ce7b7aa
Exception Code: c0000005
Exception Offset: 00043fc5
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 2057
Additional Information 1: 04f5
Additional Information 2: 04f55cd2d6b3d065a500b4463afc59bf
Additional Information 3: fdd8
Additional Information 4: fdd86cc2a9e0ba94c71036ff4c6f00cf
Other programs do not crash but do not function properly.
I use a program to program electronic key cards for electronic locks .
The program appears to work but all keys fail to work.
I tried installing internet explorer 10 but that did not work either.
I am at a complete loss as to what to do in this situation - any help would be greatly appreciated.
Regards
Flynne
OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
Processor: AMD A6-4400M APU with Radeon(tm) HD Graphics, AMD64 Family 21 Model 16 Stepping 1
Processor Count: 2
RAM: 7648 Mb
Graphics Card: AMD Radeon HD 7670M, -2048 Mb
Hard Drives: C: Total - 932962 MB, Free - 860551 MB; D: Total - 20602 MB, Free - 2230 MB;
Motherboard: Hewlett-Packard, 18A7
Antivirus: Norton 360, Updated and Enabled
I am experiencing multiple progam crashes:-
1. Internet exlorer 9
2. Windows live mail .
3. Re-image Repair
4. Norton 360 antivirus.
All thes programs are dependent on the internet.
The internet conection (ethernet ) was working fine at the time of the program crashes.
All crashes displayed the message " This prgram ( internet explorer etc ) has stopped working - Windows is trying to find a solution and will close the program".
In each case no solution was found.
Each crash was accompanied by a problem report .
Internet Explorer 9
Problem signature:
Problem Event Name: APPCRASH
Application Name: iexplore.exe
Application Version: 9.0.8112.16496
Application Timestamp: 51a55c6d
Fault Module Name: d2d1.dll
Fault Module Version: 6.1.7601.17514
Fault Module Timestamp: 4ce7b7aa
Exception Code: c0000005
Exception Offset: 00043fb4
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 2057
Additional Information 1: 3560
Additional Information 2: 356019aced61ce966ba06155ec315cf2
Additional Information 3: 1320
Additional Information 4: 1320bb4f51c604731ada552187826217
Windoes Live Mail
Problem signature:
Problem Event Name: APPCRASH
Application Name: wlmail.exe
Application Version: 14.0.8117.416
Application Timestamp: 4bc9368e
Fault Module Name: d2d1.dll
Fault Module Version: 6.1.7601.17514
Fault Module Timestamp: 4ce7b7aa
Exception Code: c0000005
Exception Offset: 00043fc5
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 2057
Additional Information 1: 04f5
Additional Information 2: 04f55cd2d6b3d065a500b4463afc59bf
Additional Information 3: fdd8
Additional Information 4: fdd86cc2a9e0ba94c71036ff4c6f00cf
Other programs do not crash but do not function properly.
I use a program to program electronic key cards for electronic locks .
The program appears to work but all keys fail to work.
I tried installing internet explorer 10 but that did not work either.
I am at a complete loss as to what to do in this situation - any help would be greatly appreciated.
Regards
Flynne