Hi Guys,
Just looking for a 2nd opinion on this one.
Problem: I have a user who opens windows explorer, navigates to a picture folder (Pictures in this folder are displayed in thumbnail large icons), from their she opens them up, they open up in microsoft office 2010 picture viewer and then crops/edits them. Goes to save as and receives this error: The file *NAME OF FILE* is open in another program. close the file that the program and then try saving again. Try again, Cancel, Skip.
Clicking try again 3 times usually allows her to save.
What I think may be happening is the explorer window in thumbnail mode is showing the previews and acting as a seperate program in a way? But as clicking try again usually works after several times is the applciation used to display the thumbnails still hooked in memory doing something for a few seconds and then once the process is finished the try again button eventually works?
Does this kind of make sense? :)
Cheers,
Andy
Just looking for a 2nd opinion on this one.
Problem: I have a user who opens windows explorer, navigates to a picture folder (Pictures in this folder are displayed in thumbnail large icons), from their she opens them up, they open up in microsoft office 2010 picture viewer and then crops/edits them. Goes to save as and receives this error: The file *NAME OF FILE* is open in another program. close the file that the program and then try saving again. Try again, Cancel, Skip.
Clicking try again 3 times usually allows her to save.
What I think may be happening is the explorer window in thumbnail mode is showing the previews and acting as a seperate program in a way? But as clicking try again usually works after several times is the applciation used to display the thumbnails still hooked in memory doing something for a few seconds and then once the process is finished the try again button eventually works?
Does this kind of make sense? :)
Cheers,
Andy
