Hello All-
First time poster here. I have a huge problem with my wife's Gateway Notebook LT4008U. This notebook is used as a photo viewer for the most part and sometime Netflix streamer when we're bored on the road. Apparently we got a virus on it. I tried to run a full system restore (Alt + F10) back to factory defaults but it keeps locking up on me during the installation of Office 2010. From reading other posts, I know it's a solvable problem but I can't see anything on the screen to solve it. I can hit the "Windows" key and see the start screen momentarily. If I hit the "windows" key again I can see the task manager, but then it flashs back to a gray screen with an "installation wizard" style box in it showing me the progress of the install that has locked up at 29 of 44 items. I hit Ctrl+Alt+Delete and get the task manager running, but then it disappears behind this gray screen. Please help if you can. My thanks in advance.
First time poster here. I have a huge problem with my wife's Gateway Notebook LT4008U. This notebook is used as a photo viewer for the most part and sometime Netflix streamer when we're bored on the road. Apparently we got a virus on it. I tried to run a full system restore (Alt + F10) back to factory defaults but it keeps locking up on me during the installation of Office 2010. From reading other posts, I know it's a solvable problem but I can't see anything on the screen to solve it. I can hit the "Windows" key and see the start screen momentarily. If I hit the "windows" key again I can see the task manager, but then it flashs back to a gray screen with an "installation wizard" style box in it showing me the progress of the install that has locked up at 29 of 44 items. I hit Ctrl+Alt+Delete and get the task manager running, but then it disappears behind this gray screen. Please help if you can. My thanks in advance.