Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
Processor: AMD FX(tm)-4100 Quad-Core Processor, AMD64 Family 21 Model 1 Stepping 2
Processor Count: 4
RAM: 8173 Mb
Graphics Card: AMD Radeon HD 6800 Series, 1024 Mb
Hard Drives: C: Total - 114370 MB, Free - 50267 MB; D: Total - 476936 MB, Free - 138834 MB; G: Total - 953867 MB, Free - 671940 MB;
Motherboard: Gigabyte Technology Co., Ltd., GA-970A-D3
Antivirus: avast! Antivirus, Updated and Enabled
........................................................................... .................................................................
I have two problems that I have been trying to solve for some time.
1. System hangs at "Log Off" on shutdown or restart. Every time.
2. When I try to bring up "Control Panel" I get this error msg:
::{26EE0668-A00A-44D7-9371-BEB064C98683}\0 Application not found
This happens for all apps within control panel, but with different msg.
So I can't get to any control panel apps.
What I have tried:
. Works the same in safe mode. (Except for log-off)
. I have run the following programs for both virus and root-kit.
Malwarebytes Anti-Malware
RogueKiller
Spybot - Search & Destroy 2
SpywareBlaster
SUPERAntiSpyware
Avast
No reported errors.
. I have googled and found similar problems but not the same. Their fixes don't work.
. My two latest image backups have the same control panel problem.
I didn't notice it until the log-off problem started.
.I have run a sfc /scannow.
Attachment 235704
I have the CBS.log file and copied only the information starting when I started the scan. This is a large file, 215 pages.
I don't know enough to read it. If it would help to pinpoint the problem I will post it (if I can).
Please let me know if I need to post any logs or info.
I am not a computer wizard! That's why I am asking you guys.
Anyone Have any ideas of where I should look?
I am beating my head against the wall!
Thanks in advance for any help.
Frank
OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
Processor: AMD FX(tm)-4100 Quad-Core Processor, AMD64 Family 21 Model 1 Stepping 2
Processor Count: 4
RAM: 8173 Mb
Graphics Card: AMD Radeon HD 6800 Series, 1024 Mb
Hard Drives: C: Total - 114370 MB, Free - 50267 MB; D: Total - 476936 MB, Free - 138834 MB; G: Total - 953867 MB, Free - 671940 MB;
Motherboard: Gigabyte Technology Co., Ltd., GA-970A-D3
Antivirus: avast! Antivirus, Updated and Enabled
........................................................................... .................................................................
I have two problems that I have been trying to solve for some time.
1. System hangs at "Log Off" on shutdown or restart. Every time.
2. When I try to bring up "Control Panel" I get this error msg:
::{26EE0668-A00A-44D7-9371-BEB064C98683}\0 Application not found
This happens for all apps within control panel, but with different msg.
So I can't get to any control panel apps.
What I have tried:
. Works the same in safe mode. (Except for log-off)
. I have run the following programs for both virus and root-kit.
Malwarebytes Anti-Malware
RogueKiller
Spybot - Search & Destroy 2
SpywareBlaster
SUPERAntiSpyware
Avast
No reported errors.
. I have googled and found similar problems but not the same. Their fixes don't work.
. My two latest image backups have the same control panel problem.
I didn't notice it until the log-off problem started.
.I have run a sfc /scannow.
Attachment 235704
I have the CBS.log file and copied only the information starting when I started the scan. This is a large file, 215 pages.
I don't know enough to read it. If it would help to pinpoint the problem I will post it (if I can).
Please let me know if I need to post any logs or info.
I am not a computer wizard! That's why I am asking you guys.
Anyone Have any ideas of where I should look?
I am beating my head against the wall!
Thanks in advance for any help.
Frank