Hello,
I have a Gateway laptop with Windows 7.
Last week I noticed there was a trojan on my laptop, so just to be safe, I deleted my entire operating system/data and did a clean installation...I wanted to just start fresh.
To do the re-installation I used my Gateway System Disc, Recovery Discs, and Languaue Disc but during the screen where my laptop was installing pre-factory programs it got stuck at Office 2010 (46/56).
After waiting for almost a day I restarted my computer but it loaded back to the exact same spot. :( I can exit out of the screen with CTRL-ALT-DEL but if I log out of Windows or restart my computer I'm right back to being stuck at Office 2010.
I have no idea what else to do and I would really appreciate some help. Thank you.
I have a Gateway laptop with Windows 7.
Last week I noticed there was a trojan on my laptop, so just to be safe, I deleted my entire operating system/data and did a clean installation...I wanted to just start fresh.
To do the re-installation I used my Gateway System Disc, Recovery Discs, and Languaue Disc but during the screen where my laptop was installing pre-factory programs it got stuck at Office 2010 (46/56).
After waiting for almost a day I restarted my computer but it loaded back to the exact same spot. :( I can exit out of the screen with CTRL-ALT-DEL but if I log out of Windows or restart my computer I'm right back to being stuck at Office 2010.
I have no idea what else to do and I would really appreciate some help. Thank you.