Hello Techies!
I've used this site before, but it's been so long that I've forgotten my old password. So, having said that, here's my problem:
I have an Asus computer (touch screen; Windows 7) that used to work very well. However, due to what I assume is teenagers downloading God knows what, I ended up with what was first the "blue screen of death", and then turned into the "black screen of death".
After perusing endless (and useless) YouTube videos, I cannot find what I'm looking for. So, here's where I am now: I have a black screen with my mouse arrow as the only thing that shows. Normal and "safe" modes don't work after repeated efforts to restart. I have a flash drive with a reboot disk on it. I've tried to reload Windows, both with a partition and without, and I get the same error for both: "The WIM file is corrupted. Restoring the system is aborted. Please try again next time."
I have no idea what that means, and I think it's a stupid message. Evidently, "next time" never comes. So, I come to you, techies, for help. Keep in mind I'm not a computer guru, but, as a technical writer, I know I can follow complete and explicit directions. Any help you can give will be appreciated. Thanks in advance for your help.
I've used this site before, but it's been so long that I've forgotten my old password. So, having said that, here's my problem:
I have an Asus computer (touch screen; Windows 7) that used to work very well. However, due to what I assume is teenagers downloading God knows what, I ended up with what was first the "blue screen of death", and then turned into the "black screen of death".
After perusing endless (and useless) YouTube videos, I cannot find what I'm looking for. So, here's where I am now: I have a black screen with my mouse arrow as the only thing that shows. Normal and "safe" modes don't work after repeated efforts to restart. I have a flash drive with a reboot disk on it. I've tried to reload Windows, both with a partition and without, and I get the same error for both: "The WIM file is corrupted. Restoring the system is aborted. Please try again next time."
I have no idea what that means, and I think it's a stupid message. Evidently, "next time" never comes. So, I come to you, techies, for help. Keep in mind I'm not a computer guru, but, as a technical writer, I know I can follow complete and explicit directions. Any help you can give will be appreciated. Thanks in advance for your help.