Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 7 Professional, Service Pack 1, 64 bit
Processor: Intel(R) Core(TM) i5-2500K CPU @ 3.30GHz, Intel64 Family 6 Model 42 Stepping 7
Processor Count: 4
RAM: 8103 Mb
Graphics Card: Intel(R) HD Graphics 3000, -1988 Mb
Hard Drives: C: Total - 476837 MB, Free - 271044 MB;
Motherboard: ASRock, Z68 Extreme3 Gen3
Antivirus: AVG Internet Security 2014, Updated and Enabled
-----------------
Problem:
My Windows 7 Professional "Explorer" tree (not Internet Explorer) no longer lists my CD/DVD ROM DRIVE under the Device Manager/Drives. It used to.
I've checked the System Registry and it has lots of info about that ATAPI drive, but my system fails to find the "cdrom" driver (which is the one Windows 7 uses by default). It's not a 3rd-party driver.
The tray on my CD/DVD drive opens and closes properly. Windows just won't recognize the drive, so I can't use it.
I'm hoping someone can offer a 'manual' solution to get it working again. I do not want to spend a month to reinstall my OS and tons of hard-to-configure software. I've read countless other posts and solutions, both here and on MS's sites. The info on MS's sites is not even understandable. It's too vague and often doesn't even apply to my situation.
Note: The error (7026) message is:
"The following boot-start or system-start driver(s) failed to load:
cdrom"
--------The following log file came from my Windows 7 Pro 'Event Viewer' -------
Log Name: System
Source: Service Control Manager
Date: 6/10/2014 6:16:01 PM
Event ID: 7026
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: Larry-PC
Description:
The following boot-start or system-start driver(s) failed to load:
cdrom
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Service Control Manager" Guid="{555908d1-a6d7-4695-8e1e-26931d2012f4}" EventSourceName="Service Control Manager" />
<EventID Qualifiers="49152">7026</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8080000000000000</Keywords>
<TimeCreated SystemTime="2014-06-11T01:16:01.753206100Z" />
<EventRecordID>190760</EventRecordID>
<Correlation />
<Execution ProcessID="1016" ThreadID="1020" />
<Channel>System</Channel>
<Computer>Larry-PC</Computer>
<Security />
</System>
<EventData>
<Data Name="param1">
cdrom</Data>
</EventData>
</Event>
------------------------
I really could use some expert help with this issue.
OS Version: Microsoft Windows 7 Professional, Service Pack 1, 64 bit
Processor: Intel(R) Core(TM) i5-2500K CPU @ 3.30GHz, Intel64 Family 6 Model 42 Stepping 7
Processor Count: 4
RAM: 8103 Mb
Graphics Card: Intel(R) HD Graphics 3000, -1988 Mb
Hard Drives: C: Total - 476837 MB, Free - 271044 MB;
Motherboard: ASRock, Z68 Extreme3 Gen3
Antivirus: AVG Internet Security 2014, Updated and Enabled
-----------------
Problem:
My Windows 7 Professional "Explorer" tree (not Internet Explorer) no longer lists my CD/DVD ROM DRIVE under the Device Manager/Drives. It used to.
I've checked the System Registry and it has lots of info about that ATAPI drive, but my system fails to find the "cdrom" driver (which is the one Windows 7 uses by default). It's not a 3rd-party driver.
The tray on my CD/DVD drive opens and closes properly. Windows just won't recognize the drive, so I can't use it.
I'm hoping someone can offer a 'manual' solution to get it working again. I do not want to spend a month to reinstall my OS and tons of hard-to-configure software. I've read countless other posts and solutions, both here and on MS's sites. The info on MS's sites is not even understandable. It's too vague and often doesn't even apply to my situation.
Note: The error (7026) message is:
"The following boot-start or system-start driver(s) failed to load:
cdrom"
--------The following log file came from my Windows 7 Pro 'Event Viewer' -------
Log Name: System
Source: Service Control Manager
Date: 6/10/2014 6:16:01 PM
Event ID: 7026
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: Larry-PC
Description:
The following boot-start or system-start driver(s) failed to load:
cdrom
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Service Control Manager" Guid="{555908d1-a6d7-4695-8e1e-26931d2012f4}" EventSourceName="Service Control Manager" />
<EventID Qualifiers="49152">7026</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8080000000000000</Keywords>
<TimeCreated SystemTime="2014-06-11T01:16:01.753206100Z" />
<EventRecordID>190760</EventRecordID>
<Correlation />
<Execution ProcessID="1016" ThreadID="1020" />
<Channel>System</Channel>
<Computer>Larry-PC</Computer>
<Security />
</System>
<EventData>
<Data Name="param1">
cdrom</Data>
</EventData>
</Event>
------------------------
I really could use some expert help with this issue.