I have Windows 7 Professional and today when I went to open my laptop I had a black screen for ages then got a message "explorer.exe application error. Instruction at 0x75EIC3EC reference memory at 0x75EIC3EC. The required data was not placed into memory because at an I/O error status of 0xc0000185.
I did try to open in safe mode and do a system restore but after it taking forever for anything to open even in safe mode it said there was no restore points.
I then decided to restart the computer again. Windows starts, goes to the welcome screen and then goes to the black screen for 10 minutes before my wallpaper loads and shortcuts although only 1/2 the icons of the shortcuts load. For 20 minutes I cannot do anything as there is the blue ring on the start menu. I then get a message "msnmsgr.exe-application error. The application was unable to start correctly (0xc000185) click ok to close application".
I click ok and behind this is another message "Windows Explorer has stopped working. Windows is checking for a solution to the problem).
I then get "Windows Explorer is restarting with only the wallpaper showing. Another 10 minutes later and the shortcuts return but again only 1/2 the icons and a message at the bottom of the bar is "Desktop windows manager stopped working and was closed. A problem caused the application to stop working correctly. Windows will notify you if a solution is available".
Now even basic command like opening the computer page or control panel takes forever to even open then has "windows explorer has stopped working" etc
Hope someone can help me. Thanks in advance Lisa
I did try to open in safe mode and do a system restore but after it taking forever for anything to open even in safe mode it said there was no restore points.
I then decided to restart the computer again. Windows starts, goes to the welcome screen and then goes to the black screen for 10 minutes before my wallpaper loads and shortcuts although only 1/2 the icons of the shortcuts load. For 20 minutes I cannot do anything as there is the blue ring on the start menu. I then get a message "msnmsgr.exe-application error. The application was unable to start correctly (0xc000185) click ok to close application".
I click ok and behind this is another message "Windows Explorer has stopped working. Windows is checking for a solution to the problem).
I then get "Windows Explorer is restarting with only the wallpaper showing. Another 10 minutes later and the shortcuts return but again only 1/2 the icons and a message at the bottom of the bar is "Desktop windows manager stopped working and was closed. A problem caused the application to stop working correctly. Windows will notify you if a solution is available".
Now even basic command like opening the computer page or control panel takes forever to even open then has "windows explorer has stopped working" etc
Hope someone can help me. Thanks in advance Lisa