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Password has expired, access denied

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New Dell OptiPlex 7010 running Windows 7 Pro 64-bit, originally setup in one office on a domain then moved to another location out of state 2 months ago, is suddenly giving "Your password has expired and must be changed" when it boots up, with no other options available, not even to switch user or shut down. The user account that has always used this computer has never had password expiration turned on in AD so not sure how it would have suddenly gotten that idea into its policy. If I attempt to go ahead and change the password it gives an access denied error because obviously it can't connect to the DC due to being offsite: "Configuration information could not be read from the domain controller, either because the machine is unavailable, or access has been denied."

The only way I can work on this machine is via Logmein so in the morning I'm going to walk the user through booting into Safe Mode to see if they can login as the local Administrator account and if successful have them make sure the security policy is set to password never expires.

In the meantime, would any of you have any other ideas? Much thanks in advance.

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