I'm a medium skilled user of Windows 7 (Home Premium SP1 64 bit) but I have never seen this before. I'm running on an HP laptop, system info below. AVG Anti-Virus kept opening windows saying that a system re-start was required. After I restarted, everything was stripped, all settings gone: Default wallpaper, desktop icons gone, program settings gone too (e.g., Firefox bookmarks, favorites, etc.).
My user name is "Don" and my account has admin privileges. When I drill down to C:\Users in Windows Explorer, there is a new user: "C:\Users\Temp\Don". The original "Don" is still there as a user, with all the original user files (Documents, etc.). But when I log onto "Don" from the windows start screen, it apparently logs me into "Temp\Don" instead of "\Don". That explains why all my settings are gone and my Doc's, pictures, etc. don't appear under "Libraries." The Windows start-up screen still shows the original three users (Don, Wife, and Guest), no "Temp\Don" only "Don." But "Don" logs me onto the "Temp\Don" account and there is no other selection for my original "Don" user account.
I'm considering simply deleting the "Temp\Don" directory under Users, but I'm afraid that then I might not be able to log on at all. Is it safe to do so? How can I direct Windows to open the REAL "Don" account instead of this *&#@ new account?
Sorry about the rambling, hope the details help. Any advise greatly appreciated. Thanks for reading...
System Info FYI:
Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
Processor: Intel(R) Core(TM) i7-3610QM CPU @ 2.30GHz, Intel64 Family 6 Model 58 Stepping 9
Processor Count: 8
RAM: 8087 Mb
Graphics Card: Intel(R) HD Graphics 4000, -1984 Mb
Hard Drives: C: Total - 693150 MB, Free - 496013 MB; D: Total - 21949 MB, Free - 2363 MB; G: Total - 98 MB, Free - 74 MB;
Motherboard: Hewlett-Packard, 181C
Antivirus: AVG Internet Security 2014, Updated and Enabled
My user name is "Don" and my account has admin privileges. When I drill down to C:\Users in Windows Explorer, there is a new user: "C:\Users\Temp\Don". The original "Don" is still there as a user, with all the original user files (Documents, etc.). But when I log onto "Don" from the windows start screen, it apparently logs me into "Temp\Don" instead of "\Don". That explains why all my settings are gone and my Doc's, pictures, etc. don't appear under "Libraries." The Windows start-up screen still shows the original three users (Don, Wife, and Guest), no "Temp\Don" only "Don." But "Don" logs me onto the "Temp\Don" account and there is no other selection for my original "Don" user account.
I'm considering simply deleting the "Temp\Don" directory under Users, but I'm afraid that then I might not be able to log on at all. Is it safe to do so? How can I direct Windows to open the REAL "Don" account instead of this *&#@ new account?
Sorry about the rambling, hope the details help. Any advise greatly appreciated. Thanks for reading...
System Info FYI:
Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
Processor: Intel(R) Core(TM) i7-3610QM CPU @ 2.30GHz, Intel64 Family 6 Model 58 Stepping 9
Processor Count: 8
RAM: 8087 Mb
Graphics Card: Intel(R) HD Graphics 4000, -1984 Mb
Hard Drives: C: Total - 693150 MB, Free - 496013 MB; D: Total - 21949 MB, Free - 2363 MB; G: Total - 98 MB, Free - 74 MB;
Motherboard: Hewlett-Packard, 181C
Antivirus: AVG Internet Security 2014, Updated and Enabled