So, a friend's laptop was having problems and I ended up replacing a failing hard drive. I re-installed Windows 7 64-bit from installation media created when the laptop was first purchased. It's a HP G62 (G62-373DX).
Anyway, after re-installing Windows 7, I'm not able to perform a Windows update. Every time I try, I get this message in a popup window:
Of course, this happens every time I attempt to run a Windows update and it happens even after I reboot the system. I've confirmed BITS, Windows Installer, Windows Update, and the Cryptography services are running. I've searched the web and found some "Fix It" tools which did identify problems, but couldn't fix them. In one case, I ran the "sfc /scannow" command and it detected some system files that were missing or corrupt but couldn't fix the problem.
So, at this point, I think the problem might be one of these things:
The new hard drive is a 500GB Western Digital SATA 3.0 Gb/s drive. The recovery media was burned on consumer grade media, back when the system was first purchased. I don't know how old the media is. I have new recovery media from HP on its way to me now. I'll give that a try, when it arrives.
With regard to the new hard drive being bad, the first time I encountered the above Windows Update problem, I checked the new hard drive with Seagate's SeaTools for DOS (booted from a CD). It detected some bad sectors on the drive. So, I put the drive in another laptop and rechecked it and the drive checked cleanly. So, I put it back in the original laptop and the drive checked cleanly. I'm not sure what to make of that.
With regard to the optical drive being bad, I've had intermittent problems with the laptop booting my Hitachi Drive Fitness Test CD, my Seagate Seatools for DOS CD, and my Western Digital Diagnostics CD. I've managed to get all three CDs to boot, but it did take a little effort. I wonder if a failing optical drive resulted in a bad Windows recovery image being written to the new hard drive and used for the system recovery.
In any event, I'm currently stuck. Any ideas or suggestions?
Thanks!
Peace...
Anyway, after re-installing Windows 7, I'm not able to perform a Windows update. Every time I try, I get this message in a popup window:
Quote:
|
Windows Update cannot currently check for updates, because the service is not running. You may need to restart the computer. |
So, at this point, I think the problem might be one of these things:
- The new hard drive is bad
- The optical drive is bad
- The recovery media I used to re-install is bad
The new hard drive is a 500GB Western Digital SATA 3.0 Gb/s drive. The recovery media was burned on consumer grade media, back when the system was first purchased. I don't know how old the media is. I have new recovery media from HP on its way to me now. I'll give that a try, when it arrives.
With regard to the new hard drive being bad, the first time I encountered the above Windows Update problem, I checked the new hard drive with Seagate's SeaTools for DOS (booted from a CD). It detected some bad sectors on the drive. So, I put the drive in another laptop and rechecked it and the drive checked cleanly. So, I put it back in the original laptop and the drive checked cleanly. I'm not sure what to make of that.
With regard to the optical drive being bad, I've had intermittent problems with the laptop booting my Hitachi Drive Fitness Test CD, my Seagate Seatools for DOS CD, and my Western Digital Diagnostics CD. I've managed to get all three CDs to boot, but it did take a little effort. I wonder if a failing optical drive resulted in a bad Windows recovery image being written to the new hard drive and used for the system recovery.
In any event, I'm currently stuck. Any ideas or suggestions?
Thanks!
Peace...