I have a HP Pavilion (H8-1000z, Intel Pentium 2.90GHz, 4G of Ram, 64-bit OS) computer that is running Windows 7 Pro SP1. I have been working fine on this computer until last night when I received a notification for windows update. I selected the security updates (forgot which one, but my computer is always up to dated), and an optional (I cannot remember which optional, but I thought it was pertaining to my computer). I started the updates and restart my computer. I noticed that the updates were failing (on the blue screen that displays the percentage of the updates installation before booting back into OS), and it restarted twice and finally I was able to access my OS, but all my services and Internet connection would not run or connect. I tried to start it, but I was receiving an error message. I noticed that my windows theme was changed to Windows Classic, and I could not change it. I tried to perform system restore, but I received an error message about volume shadow and check my application log. I tried to access my event logs, but couldn't access any administrative tools. I contacted Microsoft Support (the worst thing that I have done at least I was booting into my OS, and now I am in the safe mode loop). He had me to go to msconfig and changed my boot option to safe mode, minimal services, and networking. After I reboot, I could not boot safe mode. BSOD: Page_Fault_In_NonPaged_Area, Stop: 0x50 (0xF809A0, 0x0, 0xf801f, 0x0) and it reboots. Also, I noticed that when trying to boot in safe mode it will stop at storport.sys and then the BSOD appears.
I have tried F8 (Advanced Boot Options), Repair Your Computer (I can access and tried Startup Repair (give error message), I can access system restore (I keep getting error: An unspecified error occurred during System Restore (0x8000ffff) at the end of System Restore process. I get this message no matter which System Restore date that I select), Windows Memory Diagnostic (passed the test), Command Prompt (I can access this without any issues), Recovery Manager (I can access, but it repeating the same steps with System Restore, Startup and Recovery). Safe Mode (of course not working), Last
Known Good Configuration (not working), Debugging Mode (not working), Start Windows Normally (not working).
I really need help because I do not want to wipe my computer and lose all my data. Please help! I have included screenshots (5), so you can see my computer. Thank you.
I have tried F8 (Advanced Boot Options), Repair Your Computer (I can access and tried Startup Repair (give error message), I can access system restore (I keep getting error: An unspecified error occurred during System Restore (0x8000ffff) at the end of System Restore process. I get this message no matter which System Restore date that I select), Windows Memory Diagnostic (passed the test), Command Prompt (I can access this without any issues), Recovery Manager (I can access, but it repeating the same steps with System Restore, Startup and Recovery). Safe Mode (of course not working), Last
Known Good Configuration (not working), Debugging Mode (not working), Start Windows Normally (not working).
I really need help because I do not want to wipe my computer and lose all my data. Please help! I have included screenshots (5), so you can see my computer. Thank you.