So I built this desktop last June, and for the whole summer it worked absolutely fine, no complaints. Then I transported it to another location, and suddenly it became something of a monster (thus I assume it may be some sort of hardware problem, but I really have no idea what's going on--nothing looks out of place, everything's plugged in--which is why I'm posting this in the Windows 7 forum instead). It's hard to say exactly what's wrong with it, so I'll just give you the symptoms:
First and foremost, it hates the internet. I have an ASUS PCE N15 adapter, which connects to the internet seemingly perfectly. Unfortunately, the internet only seems to work for searching things on Google. If I try to load any other webpages, or connect with anything else (Steam, for instance), it doesn't work. Hence, I cannot download TSG SysInfo and include the log, but I'll add anything else I possibly can if somebody asks me to. This also means I can't download most updates, and the last time I tried to it gave me error 80072EFE. I tried the deleting catroot2 thing, which didn't help.
Second, and just as annoying, is that it keeps freezing. It doesn't freeze so that I have to restart my computer, but it's basically kind of...sticky. It freezes for a few seconds, I guess usually up to 30 seconds at most, and then continues. This is really annoying while playing games. It never used to do this, and the computer should be able to handle what I'm throwing at it. If it doesn't freeze the entire screen, it will at least freeze whatever program I'm trying to use, rendering the program useless as it tells me it's "Not Responding" until it's done. Basically, it's annoyingly slow.
Those are the two big problems. I'm not sure what information to give you, but obviously I have Windows 7.
Here's some other information that I hope isn't completely useless:
Motherboard: BIOSTAR TZ77XE4
Processor: Intel i5-3570 CPU (3.4 GHz, 3401 MHz)
BIOS Version: American Megatrends 4.6.5 (from 4/9/2012, obviously couldn't get the latest one)
Available physical memory: 5.59 GB
Available virtual memory: 13.1 GB
I have been using Bitdefender as my antivirus software.
Also, not sure if it's related, but the power cord that brings the power from the PSU to the motherboard gets unplugged easily. At the moment it seems to be working fine considering the computer is actually on, but could weak power supply due to a damaged cord be causing this?
Anything else I should add to help with the diagnosing? And idea of what I can do to actually fix this? Any help is really appreciated!
First and foremost, it hates the internet. I have an ASUS PCE N15 adapter, which connects to the internet seemingly perfectly. Unfortunately, the internet only seems to work for searching things on Google. If I try to load any other webpages, or connect with anything else (Steam, for instance), it doesn't work. Hence, I cannot download TSG SysInfo and include the log, but I'll add anything else I possibly can if somebody asks me to. This also means I can't download most updates, and the last time I tried to it gave me error 80072EFE. I tried the deleting catroot2 thing, which didn't help.
Second, and just as annoying, is that it keeps freezing. It doesn't freeze so that I have to restart my computer, but it's basically kind of...sticky. It freezes for a few seconds, I guess usually up to 30 seconds at most, and then continues. This is really annoying while playing games. It never used to do this, and the computer should be able to handle what I'm throwing at it. If it doesn't freeze the entire screen, it will at least freeze whatever program I'm trying to use, rendering the program useless as it tells me it's "Not Responding" until it's done. Basically, it's annoyingly slow.
Those are the two big problems. I'm not sure what information to give you, but obviously I have Windows 7.
Here's some other information that I hope isn't completely useless:
Motherboard: BIOSTAR TZ77XE4
Processor: Intel i5-3570 CPU (3.4 GHz, 3401 MHz)
BIOS Version: American Megatrends 4.6.5 (from 4/9/2012, obviously couldn't get the latest one)
Available physical memory: 5.59 GB
Available virtual memory: 13.1 GB
I have been using Bitdefender as my antivirus software.
Also, not sure if it's related, but the power cord that brings the power from the PSU to the motherboard gets unplugged easily. At the moment it seems to be working fine considering the computer is actually on, but could weak power supply due to a damaged cord be causing this?
Anything else I should add to help with the diagnosing? And idea of what I can do to actually fix this? Any help is really appreciated!