I have a Sony laptop running Windows 7 64.
I was having issues with my Kaspersky Internet Security 2013 (KIS2013) software. So I uninstalled it and reinstalled the software. After the installation, KIS2013 asked me to reboot my system, which I did.
Now when Windows tries to reboot and takes me to my Windows login/password screen both my keyboard and mouse are locked and won't let me choose an account and enter my password! I can't get into Windows 7 either through normal or safe mode reboots.
I've submitted a ticket to Kaspersky support and got a generic response asking me to install some report tracking software. Really?! I just finished telling them that I can't access windows. Still waiting for a response.
Can anyone please provide some step by step solution on how to allow me to gain keyboard and mouse access so that I can log into Windows and remove Kaspersky from my computer?
Any support would be greatly appreciated.
Cheers!
I was having issues with my Kaspersky Internet Security 2013 (KIS2013) software. So I uninstalled it and reinstalled the software. After the installation, KIS2013 asked me to reboot my system, which I did.
Now when Windows tries to reboot and takes me to my Windows login/password screen both my keyboard and mouse are locked and won't let me choose an account and enter my password! I can't get into Windows 7 either through normal or safe mode reboots.
I've submitted a ticket to Kaspersky support and got a generic response asking me to install some report tracking software. Really?! I just finished telling them that I can't access windows. Still waiting for a response.
Can anyone please provide some step by step solution on how to allow me to gain keyboard and mouse access so that I can log into Windows and remove Kaspersky from my computer?
Any support would be greatly appreciated.
Cheers!