Thank you in advance for your help
My wife and daughter's computer has frequent crashes.
It may only be coincidence but it seems mostly to happen when my daughter is on Youtube. She just got a Sims gane and is unable to play more than a couple minutes before it crashes.
Somehow, I have a suspicion that it's a video card.
This is a factory refurb of a leased business computer and can't locate anything in device driver
Under sound, video, etc it lists "High Definition Audio Device"
And in Display Adapter "Intel Q35 Express Chipset Family
Event Viewer has several errors related to display
"Display driver igfx has stopped working and successfully recovered"
Here is the error message:
Here is my info fron Belarc Advisor:
My wife and daughter's computer has frequent crashes.
It may only be coincidence but it seems mostly to happen when my daughter is on Youtube. She just got a Sims gane and is unable to play more than a couple minutes before it crashes.
Somehow, I have a suspicion that it's a video card.
This is a factory refurb of a leased business computer and can't locate anything in device driver
Under sound, video, etc it lists "High Definition Audio Device"
And in Display Adapter "Intel Q35 Express Chipset Family
Event Viewer has several errors related to display
"Display driver igfx has stopped working and successfully recovered"
Here is the error message:
Quote:
|
Windows has recovered from an unexpected shutdown. Problem Event Name BlueScreen OS Version 6.1.7601.2.1.0.256.48 Locale ID 1033 Addl info BCCode 119 BCP1 0000000000000001 BCP2 00000000005A177 BCP3 00000000005A15F BCP4 00000000005A15E OS Version 6_1_7601 Service Pack 1_0 Product 256_1 |
Quote:
|
Operating System System Model Windows 7 Professional (x64) Service Pack 1 (build 7601) Install Language: English (United States) System Locale: English (United States) Installed: 8/23/2013 1:58:43 AM Boot Mode: BIOS (Secure Boot not supported) Hewlett-Packard HP Compaq dc7800p Small Form Factor System Serial Number: 2UA8030NYC Chassis Serial Number: 2UA8030NYC Enclosure Type: Low Profile Desktop Processor a Main Circuit Board b 1.80 gigahertz Intel Core Duo 64 kilobyte primary memory cache 1024 kilobyte secondary memory cache 64-bit ready Multi-core (2 total) Not hyper-threaded Board: Hewlett-Packard 0AA8h Serial Number: 2UA8030NYC Bus Clock: 800 megahertz BIOS: Hewlett-Packard 786F1 v01.04 07/18/2007 Drives Memory Modules c,d 316.03 Gigabytes Usable Hard Drive Capacity 249.99 Gigabytes Hard Drive Free Space LITE-ON COMBO SHC-48S7K ATA Device [Optical drive] WDC WD3200AVJS-63B6A0 [Hard drive] (320.07 GB) -- drive 0, s/n WD-WCAT11485512, rev 01.03A02, SMART Status: Healthy 6128 Megabytes Usable Installed Memory Slot 'XMM1' has 1024 MB (serial number F3551ED6) Slot 'XMM2' has 2048 MB Slot 'XMM3' has 2048 MB Slot 'XMM4' has 1024 MB (serial number F4551ED6) Local Drive Volumes c: (NTFS on drive 0) 316.03 GB 249.99 GB free |