Hello, I am having issues with the computer I built for my grandparents. http://speccy.piriform.com/results/B...DbDeWQUSFD5LWv
I will turn on the computer, reach the user login screen. There are 3 users to pick from. It usually doesn't matter which I pick. Sometimes this issue will occur sometimes it won't. There are 2 different variations of the issue. 1.) I will click on a user to login to but no password prompt will appear, just the mouse and the blue flowery looking background is present. 2.) I will be able to input a password but the desktop fails to load and all that is present is the mouse and the spinning circle with Welcome next to it.
The only way I get out of either issue is to do a manual shutdown. Sometimes I can login without and issue. I've found booting into Safe mode, rebooting from safe mode then attempting to login allows me to login, but I have no idea whether or not Safe mode has anything to do with it.
I hope you guys can shed some light on my situation. Thank You
Update 1: I have ran Memtest86 for a pass and a half and received no errors. I've also attempted to do a system repair, and sfc /scannow. https://www.dropbox.com/s/pa97zzruxo...sfcdetails.txt
I will turn on the computer, reach the user login screen. There are 3 users to pick from. It usually doesn't matter which I pick. Sometimes this issue will occur sometimes it won't. There are 2 different variations of the issue. 1.) I will click on a user to login to but no password prompt will appear, just the mouse and the blue flowery looking background is present. 2.) I will be able to input a password but the desktop fails to load and all that is present is the mouse and the spinning circle with Welcome next to it.
The only way I get out of either issue is to do a manual shutdown. Sometimes I can login without and issue. I've found booting into Safe mode, rebooting from safe mode then attempting to login allows me to login, but I have no idea whether or not Safe mode has anything to do with it.
I hope you guys can shed some light on my situation. Thank You
Update 1: I have ran Memtest86 for a pass and a half and received no errors. I've also attempted to do a system repair, and sfc /scannow. https://www.dropbox.com/s/pa97zzruxo...sfcdetails.txt