Whenever I have an active Remote Desktop Connection and try to collect a screen capture (PrtScn or Alt-PrtScn) either inside or outside the active client window, I receive the following error:
Remote Desktop Connection has stopped working
Problem signature:
Problem Event Name: BEX64
Application Name: mstsc.exe
Application Version: 6.1.7601.17514
Application Timestamp: 4ce7ab44
Fault Module Name: StackHash_2264
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Offset: 000000000517aa0d
Exception Code: c0000005
Exception Data: 0000000000000008
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: 2264
Additional Information 2: 2264db07e74365624c50317d7b856ae9
Additional Information 3: 875f
Additional Information 4: 875fa2ef9d2bdca96466e8af55d1ae6e
Thanks in advance for any insight as to a potential cause.
Remote Desktop Connection has stopped working
Problem signature:
Problem Event Name: BEX64
Application Name: mstsc.exe
Application Version: 6.1.7601.17514
Application Timestamp: 4ce7ab44
Fault Module Name: StackHash_2264
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Offset: 000000000517aa0d
Exception Code: c0000005
Exception Data: 0000000000000008
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: 2264
Additional Information 2: 2264db07e74365624c50317d7b856ae9
Additional Information 3: 875f
Additional Information 4: 875fa2ef9d2bdca96466e8af55d1ae6e
Thanks in advance for any insight as to a potential cause.